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What to ask before viewing a room

By the Signpost team5 min read

Viewing rooms takes time and energy, especially if you are travelling across town. A few questions before you visit help you avoid wasted trips and focus on places that could really work for you.

Ask about the money

  • What is the rent, and are bills included?
  • Is there a deposit, and how much?
  • Do you accept Universal Credit or Housing Benefit?
  • Is any rent in advance needed?

Ask about the room and the house

  • Is the room furnished?
  • What is shared, and how many people live here?
  • Is there a working smoke alarm and heating?
  • Are there any house rules I should know about?

Ask about moving in

  • When is it available?
  • How long can I stay?
  • Will I sign a tenancy or a licence?
  • What documents do you need from me?

Get the basics in writing

Before you view, it helps to have the key facts in a message so you have a record. On Signpost you can message the provider through your account and keep everything in one thread. Our guide on documents you may need to rent a room tells you what to have ready.

Stay safe at the viewing

Tell someone where you are going and when. Never hand over money before you have seen the room. If anything feels off, you can leave. Our guide on how to avoid housing scams covers the warning signs.

Helpful links

These links open official government and advice websites in a new tab.

Frequently asked questions

Should I ask about benefits before viewing?

Yes. If you claim Universal Credit or Housing Benefit, ask up front so you do not waste a trip on a place that will not accept them.

What if the provider will not answer basic questions?

Take that as a sign. A genuine provider will happily confirm rent, bills, deposit and availability before you visit.

Is it worth viewing in person?

Yes, or at least on a live video call. Never pay or commit based on photos alone.

Find rooms to view

Search rooms near you and message providers before you visit.

Search rooms