Frequently asked questions
Everything you need to know about finding supported housing with Signpost.
Is there a monthly subscription?+
No. Signpost is pay as you go. Listing is free; you buy credits and spend them only on the actions you take, like unlocking an enquiry. Custom (SAoS) is the one exception, a per bed compliance subscription for operators who want the full support layer.
How much does it cost to contact a resident?+
Unlocking a resident enquiry costs 10 credits (£10). You only pay when you choose to make contact.
What can I spend credits on?+
Unlocking enquiries (10), concierge viewings (30), SD1 to 7 onboarding packs (25 per resident), HB claim support (15 per claim) and comms bundles (50). Viewings and the compliance actions are available on Max and up.
Do credits expire?+
No. Your balance stays on your account until you use it.
Can I get a refund on credits?+
No, credits are non-refundable once purchased. They do not expire, so there is no rush to use them. See our refund policy.
What happens if I run out mid way through something?+
We will show you exactly how many credits the action needs, let you top up in a couple of clicks, and take you straight back to finish what you started. Nothing is lost.
Will I know when I am running low?+
Yes. You will see your balance on your dashboard, a banner appears when you drop to 20 credits or fewer, and we will email you a heads up.
Do I need my own RSL?+
For Pro and Max, yes. If you are new and do not have an RSL relationship, the Academy trains you and lets you operate under ours while you build your own.
Is my payment secure?+
Yes, all payments are processed by Stripe. Signpost never stores your card details.
What is Signpost?+
Signpost is a free service that connects people looking for supported and exempt accommodation with verified housing providers across the UK. You can search by area and by the type of support you need, save the places you like and enquire directly.
Is it free to use?+
Yes. Searching and enquiring is completely free for people looking for a home. Providers list their properties for free too. There are no hidden fees.
Do I have to be on benefits to use it?+
No. Signpost is open to anyone who needs supported or specialist housing. Many people who use it receive Universal Credit or Housing Benefit. Each listing shows which benefits that provider accepts, so you can filter for the ones that fit your situation.
What does DSS friendly mean?+
DSS friendly means a provider considers people whose rent is paid in full or in part by benefits. On Signpost, each listing shows whether the provider accepts Universal Credit or Housing Benefit, so you can see eligibility upfront rather than guessing.
Are the providers verified?+
Yes. We verify providers before their listings go live, and each listing sets out the support hours, eligibility and referral route up front so you can compare real, honest options.
Will my details be kept private?+
Your details stay private until you choose to send an enquiry. When you do, your information is shared only with that provider so they can reply. We never sell your data.
How quickly will a provider respond?+
It varies by provider, but many respond within a day or two. You can send enquiries to more than one place, and you can track them from your dashboard.
Can support workers and councils use Signpost?+
Yes. Support workers and local authority officers can search live vacancies and enquire on behalf of the people they support, which saves hours of ringing round.
I am a provider. How do I list a property?+
Create a free provider account, add your property with photos, rent and support details, and publish it. You can manage every enquiry from one dashboard. See the For Providers page to get started.
What should I do if I am in immediate danger?+
If you are in immediate danger, call 999. For urgent housing help you can also call the free 24/7 helpline shown at the top of every page.
Still have a question? We are here to help.
Contact us