Being turned away because you claim benefits is frustrating, and in some cases it can be unlawful. It helps to understand where the line is and what you can do if you think you have been treated unfairly.
Why blanket bans can be unlawful
Courts in England have found that refusing to rent to someone purely because they receive benefits can be indirect discrimination. That is because women and disabled people are more likely to rely on benefits, so a blanket rule against benefit claimants can disadvantage them. Our guide on No DSS covers this in more detail.
What is still allowed
A landlord can carry out fair checks that apply to everyone, such as affordability and references. What they should not do is rule you out only because you claim benefits, or apply harsher conditions just to benefit claimants.
What you can do
- •Ask to be assessed as an individual, not under a blanket ban.
- •Keep evidence, such as screenshots of adverts or messages.
- •Offer what you can, like a guarantor, references or proof you manage rent.
- •Get free advice from Shelter or Citizens Advice.
Focus your energy where you are welcome
You do not have to convince landlords who do not want benefit claimants. Plenty of providers welcome them. Search for Housing Benefit accepted, Universal Credit accepted and DSS considered listings to save time.
This guide is general information, not legal advice. Rules can change, so check official guidance or speak to an advice organisation.