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How supported accommodation providers can use Signpost

By the Signpost team6 min read

Signpost is built for supported and exempt accommodation as well as ordinary rooms. If you run supported housing, you can list placements in a way that reaches the right people and sets expectations before anyone enquires.

Show the support level

People look for a level of support that matches their needs. Set whether the placement is low, medium or high support, so the right people find you. Our guide on support levels explains what those mean to someone looking for a place.

Be clear about referrals

If a placement needs a referral, say so. Marking the referral route means people who cannot access the placement directly do not enquire, and the right referrals reach you. Our guide on referral required accommodation covers how people understand this.

Set out the money clearly

  • The weekly charge, split into rent and service charges
  • Whether Housing Benefit applies
  • What support is included
  • Availability, kept up to date

Reach people who suit your service

Clear listings mean better matches. When your support level, referral route and benefit information are all visible, people who suit your service get in touch and others move on. Our guide on reducing unsuitable enquiries goes further.

What to do next

Create a placement listing on Post a Place, set the support level and referral route, and keep availability current. Read more on the for providers page.

Frequently asked questions

Can I list supported or exempt accommodation on Signpost?

Yes. You can set the support level and note whether a referral is required, so the right people find your placement.

How do I show that a placement needs a referral?

Mark the referral route on the listing. This stops people who cannot access it directly from enquiring and helps the right referrals reach you.

What should a supported listing include?

The weekly charge split into rent and service charges, whether Housing Benefit applies, the support included, the support level, the referral route, and current availability.

List a supported placement

Set the support level and referral route and reach the right people.

Post a Place