If something is wrong where you live, you have a right to raise it. That could be a repair that is not being done, support that never appears, or the way you are being treated. Speaking up can feel hard, but there are clear steps you can take.
Start by talking to staff
Most problems are best raised first with your support worker or the provider. Explain the issue calmly and say what you would like to happen. Put it in writing too, for example a short message or email, so there is a record.
Use the complaints process
Providers should have a complaints process. Ask how to make a formal complaint if talking it through does not fix things. Keep copies of what you send and any replies, with dates.
Get outside help if nothing changes
- •Contact your local council, especially if the provider is funded or arranged by them.
- •Get free advice from Citizens Advice or Shelter.
- •If your safety is at risk, contact the council safeguarding team.
- •In an emergency, call the police.
Keep a simple record
Write down what happened, when, and who you spoke to. A short diary of events makes your concern easier to deal with and harder to ignore. Keep any photos or messages that back up what you are saying.
If you feel unsafe
Your safety comes first. If you do not feel safe where you are, you do not have to stay silent or stay put. Our guide on emergency accommodation explains how to get somewhere safe quickly, and our guide on spotting a good provider can help you find somewhere better.
This guide is general information, not legal advice. If you are in immediate danger, contact the police.