Universal Credit is the main benefit for working age people on a low income or out of work. If you live in supported housing there is an important twist. The everyday living part of your rent is usually helped through Universal Credit, but the support related part of your rent is often paid through housing benefit from your local council instead.
Step one: set up your account
You claim Universal Credit online at gov.uk. You will need an email address, a bank account, your National Insurance number and some proof of identity. If you do not have your National Insurance number to hand, we have a separate guide on how to find it.
Step two: complete your claim
The online form asks about your income, savings, housing costs and circumstances. Be honest and thorough. When you reach the housing section, say that you live in supported or exempt accommodation, because this affects how your rent is handled.
Step three: claim housing benefit for the support element
Because you are in supported housing, you usually need to make a separate housing benefit claim to your local council for the part of your rent linked to support. Your provider will normally help you with this and can tell you the exact figures to put down. Do not skip this step, or part of your rent may go unpaid.
Step four: your first appointment
After you claim you will be asked to verify your identity and attend an appointment at the Jobcentre. Bring your documents. If you have a health condition or caring responsibilities that affect what work you can do, tell them, as it changes what is expected of you.
Step five: keep your journal up to date
Universal Credit uses an online journal for messages and to do items. Check it regularly and reply promptly, because missing a task can pause your payments. Your support worker can help you stay on top of it.
Getting help
If any of this feels overwhelming, you are not alone. The staff in a good supported housing scheme do this every week and will sit with you to get it right. You can find verified providers near you and ask about the help they offer with benefits before you move in.